Returns and Refunds

Unused items can be returned for an exchange or refund within 14 days after you have received the items.

To return or exchange your product, you should mail it to: 
PIRUA - Giraphes Services 
3 rue Michelet
With a little note showing your order number, the model and size you want in case of an exchange, requesting a refund in case of a cancellation. You also have to put back the delivery paper that was in the box when you opened your package.

You will be responsible for paying for the shipping costs for returning your item. We take care of the reshipment fees for exchanges.
All returned products must be new and unused.  Upon receipt of the package, PIRUA will judge the state of the returned merchandise. No returns will be accepted and therefore no refund will be made if the returned products have been visibly used or damaged and that this use or damage render the product unfit for sale.

You also have the possibility to return it in person at our office (contact us first for appointment) :
134 rue du Faubourg-Poissonnière
75010 Paris

If you have any question simply let us know at, we'll respond to you within one business day.
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